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On 23 Jun 2012, at 8:49 PM, Carol Botteron wrote:

> But I'm having a *TERRIBLE* time trying to get 10.7. Earlier today I
> spent at least an hour at the App Store and Apple.com trying to
> figure out how to get it. At the App Store I clicked on the $29.99
> but nothing happened.
>
> Just now I clicked on the $29.99 and got "Buy App" so I went through
> with that (credit card etc.) and it seemed to be placing the order
> but nothing happened -- no download etc.
>
> Checked apple.com order status and it has the order for the ipad but
> not for 10.7.

The $29.99 OS X Lion upgrade can only be purchased via the new App Store application, not on apple.com. So you need to be running 10.6.8 in the first place (to launch the App Store app). Just to be sure: Access the App Store app from the Apple menu, third item down, "App Store..."

Status for App Store purchases is right inside the App Store application itself. Click on the "Purchases" icon at the top of the window. If the purchase went through, you should see OS X Lion listed there.

I just re-downloaded OS X Lion yesterday to make a backup on a USB drive, so it seems to be working fine. Of course, you need to be continually connected to the Internet for this to work, and if you didn't already have an account set up, it should have guided you through doing that (sounds like it did?). Do you have a usual Apple ID that you use for other things like iTunes already?

G